Are the products sold original?

All products offered for sale on www.lezzine.com are original.

Is VAT included in the prices of the products?

Sales prices of all products sold through www.lezzine.com include VAT.

What should I do if the product I ordered arrives incorrectly?

If the product you receive is different from what you ordered, you can make a change by contacting our customer service on our WhatsApp line at 0542 539 94 63 (0542 LEZZİNE).

I created a new order, can I change my order?

If your order has not yet been delivered to cargo on www.lezzine.com, you can change it by contacting our customer service on our WhatsApp line at 0542 539 94 63 (0542 LEZZİNE).

Can I change the address where my order will be delivered?

Check whether your order has been shipped or not. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can reach our customer services via our WhatsApp line at 0542 539 94 63 (0542 LEZZİNE).

Cargo / Transportation

When will my order reach me?

Orders reach the recipient in 1-3 business days.

How can I find out whether my order has been shipped?

You can follow your order status from the My Order Details page on the site.

Is there anything I should pay attention to when receiving the cargo product?

Yes. Damage to the products may occur during shipment by cargo. For this reason, when receiving the product, you should pay attention to whether the package is crushed, torn or wet. In such a situation, you should not accept the cargo and file a report with the cargo officer.

How can I reach the product that has been shipped but I cannot find it at home?

If you are not at the stated address, the product you ordered will be delivered to the cargo branch closest to your address. It is kept at the branch within 3 days. You can go to the cargo branch and receive the product with your ID number. Products not received within 3 days are sent back to our company.

Cancellation & Refund

How long does it take to get a refund if I cancel the order?

When you cancel the order or return the product, your money will be refunded within 7-10 business days after the product reaches us.

How many days can I return the product I purchased?

You can return the product within 14 days after you receive it.