1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase.

3. Shipping costs, which are the cost of product shipment, will be paid by buyers.

4. Each purchased product is delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. If it becomes impossible to deliver the purchased product, the seller must notify the buyer within 3 days of learning about this situation. The total price must be returned to the buyer within 14 days.

6. If the buyer does not pay for the product he purchased or cancels it in his bank records, the seller's obligation to deliver the product ends.

7. If, after the product is delivered, it is determined that the credit card with which the buyer paid has been used unfairly by unauthorized persons and the price of the product sold is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller within 3 days, at the expense of the seller. has to.

8. If a force majeure event occurs that the seller cannot foresee and the product cannot be delivered on time, the situation is notified to the buyer. The buyer may request to cancel the order, replace the product with a similar one, or postpone the delivery until the obstacle is eliminated. If the buyer cancels the order; The product price will be returned to the bank within 14 days of this cancellation.

9. The buyer will inspect the goods/services subject to the contract before receiving them; It is in the category of damaged and defective goods such as torn, stained, etc. and must protect the goods/services after receipt. The invoice must be returned along with the product.

10. The buyer may exercise his right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any justification, provided that he notifies the seller via the contact information below, within 14 (fourteen) days from the date of delivery of the product he has purchased to himself or to the person/organization at the address indicated.



The product to be returned must not have the product label torn off or the hygiene tapes removed, and must be sent back with the transparent protection bag and original package/box received. Product must be returned as received delivery.

Open and check the packages you think were damaged during shipment in front of a representative of the company you received them from.

*** Damaged products that have not been recorded cannot be returned.

In order for the product to be returned, it must be sent with an invoice. Returns of products that have lost their resaleability and cannot be sold to another customer are not accepted and the price is not refunded.

The cost of the products approved for return will be paid to you as soon as possible.


NAME/TITLE: Lezzine Dairy Products Food Industry and Trade Ltd. Ltd.

ADDRESS: Camikebir Mah. Ali Saim Kayaalp Boulevard Zehra Hedef Apartmanı No: 174 A Ezine / Çanakkale


PHONE: 0542 539 94 63 (0542 LEZZİNE)